Customer Service Specialist In Medical Assistance (Italian AND German Speaker)
Location:
Barcelona
Language(s):
Italian and German (One native, the other C1), English
Job Ref:
KAT77823947
Job Description
Your future company:
Do you want to join a growing, multinational team with an important mission? An interesting and varied job is waiting for you in an international Service Center in Barcelona.
Our client is an international company providing medical and roadside assistance to their members and customers when traveling abroad. The members and customers are mainly German speakers. Our client is looking for support in their Hub in Barcelona as soon as possible.
Your responsibilities and impact will be:
As a Customer Service Specialist in Medical Assistance you would be in charge of:
- Offering remote assistance
- Providing information over the phone
- Taking care of the members and insured clients in need
- Responding to incoming calls
- Advising and informing members and clients
- Performing outbound contacts to mediate or organizing, as needed, medical assistance (contacts with hospitals/doctors, providers, etc.)
- Supporting and collaborating in the medical cost containment process
- Taking an active role in Back Office activities
- Participating to ensure achievement of the operational goals (KPI, productivity, Quality Management, etc.)
Skills, experiences and interests you need to succeed in this role:
- You possess full working proficiency in Italian and German
- You speak English fluently, Spanish desiderable
- You are able to keep calm in any situation
- You bring willingness to work in flexible shifts (public holidays, weekends)
- You enjoy the contact with people, have strong communication skills and empathy
- You feel comfortable and confident in conflict resolution
- You are a team-player and demonstrate good organizational skills
- You are open to improving your skills in continuous training opportunities
- You have an interest in continuous learning as well as in understanding medical issues and communicating them clearly
What’s in it for you?
- Employment on a long term perspective
- Permanent Full Time Contract (or Part Time Contract)
- 39h / week in rotating shifts between 7am and 11 pm from Monday to Sunday
- Entry Salary € 22,000 gross / year + Meal Voucher in value of € 1,100 / year + Variable Plus for workng on Sundays and holidays + Variable Multi-Skill Plus of up to 20% of yearly gross salary for applied skills (languages, services) + Yearly voluntary Bonus of up to 70% of monthly salary based on group objectives
- EAP Employee Assistance Program
- Language Classes
- Twice yearly Employee-Events
- Unlimited Coffee, Tea and Water
- Free Parking Spaces
- Hybrid Working Program - eligible after learning phase
- Open minded and employee-oriented working environment
- Structured and paid training for the duration of a couple of weeks
- Varied activity, ongoing training and development
- Casual Dress Code
- Start date: ASAP
Do you want to join a growing, multinational team with an important mission? An interesting and varied job is waiting for you in an international Service Center in Barcelona.
Our client is an international company providing medical and roadside assistance to their members and customers when traveling abroad. The members and customers are mainly German speakers. Our client is looking for support in their Hub in Barcelona as soon as possible.
Your responsibilities and impact will be:
As a Customer Service Specialist in Medical Assistance you would be in charge of:
- Offering remote assistance
- Providing information over the phone
- Taking care of the members and insured clients in need
- Responding to incoming calls
- Advising and informing members and clients
- Performing outbound contacts to mediate or organizing, as needed, medical assistance (contacts with hospitals/doctors, providers, etc.)
- Supporting and collaborating in the medical cost containment process
- Taking an active role in Back Office activities
- Participating to ensure achievement of the operational goals (KPI, productivity, Quality Management, etc.)
Skills, experiences and interests you need to succeed in this role:
- You possess full working proficiency in Italian and German
- You speak English fluently, Spanish desiderable
- You are able to keep calm in any situation
- You bring willingness to work in flexible shifts (public holidays, weekends)
- You enjoy the contact with people, have strong communication skills and empathy
- You feel comfortable and confident in conflict resolution
- You are a team-player and demonstrate good organizational skills
- You are open to improving your skills in continuous training opportunities
- You have an interest in continuous learning as well as in understanding medical issues and communicating them clearly
What’s in it for you?
- Employment on a long term perspective
- Permanent Full Time Contract (or Part Time Contract)
- 39h / week in rotating shifts between 7am and 11 pm from Monday to Sunday
- Entry Salary € 22,000 gross / year + Meal Voucher in value of € 1,100 / year + Variable Plus for workng on Sundays and holidays + Variable Multi-Skill Plus of up to 20% of yearly gross salary for applied skills (languages, services) + Yearly voluntary Bonus of up to 70% of monthly salary based on group objectives
- EAP Employee Assistance Program
- Language Classes
- Twice yearly Employee-Events
- Unlimited Coffee, Tea and Water
- Free Parking Spaces
- Hybrid Working Program - eligible after learning phase
- Open minded and employee-oriented working environment
- Structured and paid training for the duration of a couple of weeks
- Varied activity, ongoing training and development
- Casual Dress Code
- Start date: ASAP
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Salary Indication
22.000 p.a. + bonus!
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