Customer Service Specialist For Electric Mobility Innovation (Dutch Speaker)
Location:
Barcelona
Language(s):
Dutch/Flemish Native speaker, English business fluent
Job Description
Do you have a passion for all things sustainable and want to be part of the solution? Are you interested in electric mobility and want to be part of an innovative scale-up that is dedicated to eliminating fossil fuels?
Perfect, then this might be THE opportunity for you! Join a team of international and dedicated forward-thinkers and have a true impact on how society accesses electricity for electric vehicles!
Your responsibilities and impact as a Customer Service Specialist for Electric Mobility Innovation will be:
Providing high-quality assistance to customers via chats, email and phone
Becoming an expert in using ERP systems
Managing after-sales inquiries with customers (maintenance, repair)
Coordinating cases between Engineering, Operation, and Sales departments
Providing feedback for constant optimization of operations and work place (Your opinion matters!)
Attracting new clients and forward data to the Sales team
Testing new soft- and hardware before market launch
Providing training for new employees
Skills, qualifications, and interests you need to succeed in this role:
A native level of Dutch and proficiency in English (C1)
An affinity for the tech industry and technological innovation
Interest in the topic of sustainability
Being able to familiarize yourself with new topics quickly
Being enthusiastic about working as part of a team
Already holding NIE and SSN for Spain and being able top relocate ASAP
A solution-drive, flexible mindset
A start-up attitude towards work where your contribution matters
A focus on providing high-quality service for your customers
Previous experience in Customer Service would be a plus
What’s in it for you?
Employment on a long-term perspective starting with 6 months probation
40h/week in rotating shifts from Monday – Friday (8 AM – 5 PM or 11 AM - 8 PM)
Private health insurance after 6 months
Very attractive compensation and bonus scheme
A relocation package that is designed to help you out
Office-based work in a cozy office
Unlimited coffee and other beverages
Language classes
Fitness courses (offered online for the moment)
Varied breakfast and lunch options in a brand-new canteen
An amazing team with over 20 different cultural backgrounds
Informal atmosphere (Suits are for Carnival or Halloween!)
What should you expect from living in Barcelona?
The unique experience of an international and diverse culture
A beautiful beach city surrounded by both coastal towns and mountains
Delightful gastronomic experiences of Spanish, Catalan and World cuisines
Quite a dynamic and active urban life where it is difficult to get bored
Sunny days, Mediterranean weather and a relaxed lifestyle
An attractive startup and innovation hub with exciting opportunities
Your Future Company:
Reducing the world’s dependence on fossil fuels and providing solutions for renewable energy are the core values of this dynamic and fast-paced growing company. They offer innovative charging and energy management solutions for plug-in electric and hybrid vehicles currently in more than 60 countries. For their headquarters in Barcelona, they are looking for new team members to join their journey to change the world.
Is this project not the best fit for you? Feel free to check our other opportunities for Dutch speakers in Spain or send us your CV to be considered for other projects or future opportunities.
Perfect, then this might be THE opportunity for you! Join a team of international and dedicated forward-thinkers and have a true impact on how society accesses electricity for electric vehicles!
Your responsibilities and impact as a Customer Service Specialist for Electric Mobility Innovation will be:
Providing high-quality assistance to customers via chats, email and phone
Becoming an expert in using ERP systems
Managing after-sales inquiries with customers (maintenance, repair)
Coordinating cases between Engineering, Operation, and Sales departments
Providing feedback for constant optimization of operations and work place (Your opinion matters!)
Attracting new clients and forward data to the Sales team
Testing new soft- and hardware before market launch
Providing training for new employees
Skills, qualifications, and interests you need to succeed in this role:
A native level of Dutch and proficiency in English (C1)
An affinity for the tech industry and technological innovation
Interest in the topic of sustainability
Being able to familiarize yourself with new topics quickly
Being enthusiastic about working as part of a team
Already holding NIE and SSN for Spain and being able top relocate ASAP
A solution-drive, flexible mindset
A start-up attitude towards work where your contribution matters
A focus on providing high-quality service for your customers
Previous experience in Customer Service would be a plus
What’s in it for you?
Employment on a long-term perspective starting with 6 months probation
40h/week in rotating shifts from Monday – Friday (8 AM – 5 PM or 11 AM - 8 PM)
Private health insurance after 6 months
Very attractive compensation and bonus scheme
A relocation package that is designed to help you out
Office-based work in a cozy office
Unlimited coffee and other beverages
Language classes
Fitness courses (offered online for the moment)
Varied breakfast and lunch options in a brand-new canteen
An amazing team with over 20 different cultural backgrounds
Informal atmosphere (Suits are for Carnival or Halloween!)
What should you expect from living in Barcelona?
The unique experience of an international and diverse culture
A beautiful beach city surrounded by both coastal towns and mountains
Delightful gastronomic experiences of Spanish, Catalan and World cuisines
Quite a dynamic and active urban life where it is difficult to get bored
Sunny days, Mediterranean weather and a relaxed lifestyle
An attractive startup and innovation hub with exciting opportunities
Your Future Company:
Reducing the world’s dependence on fossil fuels and providing solutions for renewable energy are the core values of this dynamic and fast-paced growing company. They offer innovative charging and energy management solutions for plug-in electric and hybrid vehicles currently in more than 60 countries. For their headquarters in Barcelona, they are looking for new team members to join their journey to change the world.
Is this project not the best fit for you? Feel free to check our other opportunities for Dutch speakers in Spain or send us your CV to be considered for other projects or future opportunities.
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