Client Service Specialist For Online Payments (Dutch Speaker)

Are you a number enthusiast with an interest in the financial insurances world?
Are you structured and organized and have an affinity for technology and the online payment industry?

Become this organization's new Client Service specialist in Barcelona, a vibrant city with different cultures, excellent food and beautiful beaches!

Your responsibilities and impact as a Client Service Specialist will be:

Handling first line inbound administrative support requests by phone & email (B2B)
Assist new customers with their account activation, transaction status queries and financial requests
Provide additional product information and ensuring continuity of the merchant business by responding quickly and correctly
Emphasis on maintaining a strong customer relationship

Skills, experience and interest you need to succeed in this role:

Dutch native, English fluent
Committed and dedicated
Having interest in technology and analytics
Positive attitude towards changes
Team player with strong listening skills
Service minded person with the ability to handle conflicts in a constructive manner
Being a strong communicator
No previous experience needed
Having a valid Spanish work permit or a citizenship that allows you to work in an EU country
What's in it for you?

Type of contract: Indefinido
Working hours: 39h/week, Mon-Fr 8:30 - 18:00
Salary: 1377€ + performance bonus of potentially 200€ per month
Training: 2-4 weeks followed by a practical period (Training and familiarization together will take 4 months)
Equipment provided
Hybrid system after a few months in the company
Spanish lessons
Meal allowances possible
Constant training
International environment
Support from the company regarding NIE and SSN
Your Future Company:
This Belgian Business Process Outsourcing company is well-known for providing a quality service in customer experience and business consultancy for their clients. As a proud people company constantly adapting to maintain a safe work environment for their employees they are looking for new members to join their multilingual team based in Barcelona


What should you expect from living in Barcelona?

The unique experience of an international and diverse culture
A beautiful beach city surrounded by both coastal towns and mountains
Delightful gastronomic experiences of Spanish, Catalan and World cuisines
Quite a dynamic and active urban life where it is difficult to get bored
Sunny days, Mediterranean weather and a relaxed lifestyle
An attractive startup and innovation hub with exciting opportunities

Is this project not the best fit for you? Feel free to check our other opportunities for Dutch speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.