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Tourism Customer Service (German)


Location:
Barcelona
Language(s):
German, English
Job Ref:
CVD01FC
Company:
Blu Selection
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Job Description
The Offer.

– Salary: 16.500 Euro Gross/year
– Working hours: Monday – Sunday: rotation shifts between 9 am -10 pm (2 weekends per month)
– A full-time contract (39 hours/week; 5 days/week)
– 3 weeks fully paid training
– A stable position
– Relax and friendly work environment
– Multiple Career opportunities, as it is a fast growing company
– Free coffee and tea
– Spacious terrace and chilling area
– International and multilingual working environment
– Dynamic and open working environment
– Start date: ASAP
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Salary Indication
16.500 Euro Gross/year
Company Profile
Tourism Customer Service Agent (German)
GERMAN BARCELONAREFERENCE: CAG02
Are you passionate by the Travel, Hospitality and Tourism industry? Are you quality and service oriented and always ready to help people?

The Company.

This award-winning international outsourcing company is working with Top Worldwide Brands. By putting customer care on the first place, they make the difference in the market. As a constantly growing company, they are actively looking for motivated candidates to join their international and multicultural team in Barcelona.

Their Client, Airbnb, an e-commerce leader of direct accommodation rental, is looking for German speakers with strong team spirit to reinforce their constantly growing Support Team!
Requirements
The Profile.

– You are a native German speaker and have an excellent level of English
– You have a passion for traveling and adventure
– You are customer oriented
– You have excellent communication skills
– You have the ability to build a connection with clients
– You are an excellent team player
– You are professional and have a quality minded attitude
– You are flexible, open-minded and high level of energy
Responsibilities
The Job.

In this role, you will be responsible to answer client questions, doubts and complaints via phone and email.
– Provide professional and friendly client support via phone and email
– Responding to enquiries and handling different problems
– Ensure quality and professional service
– Ensure high level of customer satisfaction
– Follow-up of customer information
– Having a full understanding of Airbnb processes
– Record all information in the internal system


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