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Technical Support Level 2 (French)


Location:
Barcelona
Language(s):
French, English
Job Ref:
AMTS01
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Job Description
The Offer.
– Salary based on experience + advantages (bonus, meal voucher, life insurance, fruits and cakes, English classes…)
– Possibility to grow inside the company
– International environment
– Starting date: ASAP
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Company Profile
The Company.
For one of our clients, a young and multicultural company specialized in IT products and services, we are looking for a technical support Level 2 French native (French market).

Requirements

Your Profile.
– You have a native level of French
– You have good knowledge of Spanish
– You have an aptitude for technical support service;
– You have good communication skills
– You have knowledge in the area of registration and management of domain names is a plus
– You have a customer service or helpdesk experience
– You have good Knowledge in Windows and Linux hosting management
– You have good knowledge in web programming – PHP, asp and html5 and databases – MySQL and MSSQL (Preferred)
Responsibilities
The Job.
The candidate will support the customers about the company's products and services. He will offer an excellent customer experience, detecting all the needs they have and providing quickly and efficiently the information needed. He will support customers and internal team mainly by email/tickets/ phone or any channel.

The main tasks include:
– Answer the information enquired and advanced support (and not the only ones) about; domains, email, hosting, and web tools creation
– Solve issues about products acquired from our customers
– Identify customer needs and support them during the purchase cycle
– Take care of the customer and help him/her to grow with our product/service portfolio
– Escalate the issues you cannot solve to the relevant department in English


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