Permanent full-time contract, Monday to Friday
Salary: 27.000 € gross/year
International and dynamic environment
Opportunity to grow within the company
Initial and Ongoing Training
Continuous learning and development programs
After Work activities
Help with relocation for international employees
27.000 € gross/year
2 French entrepreneurs created a startup in 2000 and today they are leading a global brand. Their growth and solution-oriented services are acknowledged by the most progressive brands and leading companies they are working now together with. They became one of the biggest international customer experience solution providers with more than 75.000 multilingual employees in over 50 countries all around the world and they are looking for new members to join them in their Barcelona hub.
Skills, experiences and interests you need to succeed in this role:
You are a native level speaker of German and fluent in English
You have high technical skills and are able to understand complex printer and system issues
You are able to manage interactions with customers and agents
You have previous technical experience with printers or technical support
You have excellent communication skills (verbal and written)
You enjoy to learn and apply new technologies
You are able to work in a fast-paced environment and are a team player
Interest and passion for home range computer devices, imaging and photography
Your responsibilities and impact will be:
Identification and diagnosis of the team’s onsite requests to provide proper handover to the Field Service Engineers.
Initiate onsite interactions if problems can not be handled by phone
Provide necessary support to the B2B-Agents
Documentation of the case histories and interactions in order to update the content for the knowledge base or for trainings.
Keep clients informed of recurring printer problems so that the manufacturer can be alerted.