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Insurance Customer Service Agent (Spanish)

Spanish, English
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Job Description
+++ Candidates already settled in Barcelona+++

Are you quality oriented and can establish professional contacts with customers?

Our client is a service provider specialized in Claims Management for the Insurance Industry.

The Job

In this role, you are the main point of contact for customers.

– Handle incoming calls and understand customer's inquires and situation
– Provide customer with necessary information and advise them on the right solutions
– Organise the modalities of intervention with third parties involved
– Process Claims in accordance to the company standard and policies and always ensure that a high level of customer service is provided
– Prioritize claims according to level of urgency
– Keep your knowledge of service levels and company information up to date
– Ensure compliance with quality standard and KPI's
– Directly report to the Team Leader

Your Profile

– You have a native level of Spanish
– You have minimum 1 year of experience in Customer Service in a Call Centre, preferably in After Sales, Quality or Complaints management
– You are already settled in Barcelona
– You have excellent communication skills (both oral and written) and telephone manners
– You easily establish relations with clients
– You are professional and focus on delivering quality work
– You can handle complains and stressful situations
– Empathy and ability to adapt your attitude to the diversity of customers
– You are a real team player and contribute to a nice working environment
– You can handle data on a confidential manner and work autonomously
– Reliable, punctual and respectful

The Offer

– Salary of 16.000€ / year + 10% bonus ( on quarterly basis)
– Job from Monday to Friday, shifts from 08:00 to 19:00
– Company based in Barcelona, close to Arc de Triumph
– An international company and work environment
– Full training offered by the company
– A growing company with promising expansion plans
– A respectful environment where open communication is encouraged
– Start date: 29/10/2018
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