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Customer Support Executive (Dutch)

Dutch, English
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Job Description
Do you have strong communication skills? Are you a Dutch or Flemish native speaker with analytic skills? Then this is your position:

The company

For our client a well-known Belgium telecommunication company we are currently recruiting Dutch or Flemish native speakers for a Customer Service position in Poblenou (Barcelona).

The Job

After a 6 weeks training the candidate will ensure Customer Support for the Dutch market. The main tasks include:

– Provide information and advice users on appropriate action to solve issues
– Respond to incoming requests for assistant via telephone or email
– Ensure quality service
– Ensure high level of customer satisfaction and record information
– Maintain client relationships through product support over the phone or chat

The Profile

The candidate has to attend the 6 weeks paid training. He should speak proficiently Dutch and has already to be settled in Barcelona.

– The candidate must have a NIE and a social security number (by start date)
– Native or proficient Level of Dutch and very good English
– Good communication skills
– Team player and open-minded
– Enthusiast and motivated
– Affinity to technology
– Call Center experience is a plus

The Offer

– A salary of 1305 Euro gross/month
– Performance related Bonus after 3rd month up to 250 Euro
– Free Spanish classes offered
– Working hours of 39 hours/week
– Working in a nice and friendly environment
– Different from the usual Call Center environment
– Working for a company where the employees feel valued
– New office located in Poblenou area
– 6 weeks Training provided
– Monday to Saturday: 9 AM – 9 PM (rotative shifts)
– Start date:07/03/2018
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Salary Indication
15.660 euro gross/year +bonus

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