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Customer Service Representative


Location:
Barcelona
Language(s):
Only English Required
Company:
Aero
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Job Description
Aero is building a next-generation airline. We've got an incredible momentum, and we're guided by some of the best voices in travel technology.

We are looking for a sharp, personable, highly-organized Customer Service Station Manager in Mykonos. You'll be the face of the Aero on the Ground, providing exceptional in-person and over-the-phone customer service to passengers.

What you'll need:

At least 1 year in customer support or charter flight operations. You should have an example of a high-stakes customer-facing scenario to share with us.
A positive attitude, utmost professionalism, articulateness, diplomacy and politeness in every in-person interaction.
A flexible schedule and the ability to work weekends and evenings, if necessary.
To be someone that takes initiative; a self-starter / go-getter.
Excellent proficiency with the Google suite of apps. Must be skilled with data entry in Sheets.
A knack for an extraordinary level of communication, both written and verbal. Most people tell you that they feel better after chatting with you. Ideally, you're bilingual as well.
Day to day, you'll be:

Answering customer service calls related to the airport and other locations we fly to, as well as providing swift and accurate responses to passengers.
Making and adjusting reservations with customers.
Greeting passengers before their flight.
This is a temporary position for the summer months; beginning ~ July 1 and extending until ~ August 16. We are only considering candidates based in Barcelona.

This is an amazing opportunity to be at the forefront of a startup airline, and we're looking for people who can help us make this happen!
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Salary Indication
1,000.00€ to 1,500.00€ /month
Requirements
At least 1 year in customer support or charter flight operations. You should have an example of a high-stakes customer-facing scenario to share with us.

A positive attitude, utmost professionalism, articulateness, diplomacy and politeness in every in-person interaction.

A flexible schedule and the ability to work weekends and evenings, if necessary.

To be someone that takes initiative; a self-starter / go-getter.

Excellent proficiency with the Google suite of apps. Must be skilled with data entry in Sheets.

A knack for an extraordinary level of communication, both written and verbal. Most people tell you that they feel better after chatting with you. Ideally, you're bilingual as well.
Responsibilities
Answering customer service calls related to the airport and other locations we fly to, as well as providing swift and accurate responses to passengers.

Making and adjusting reservations with customers.

Greeting passengers before their flight.


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