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Customer Service Agent (Dutch)


Location:
Barcelona
Language(s):
Dutch, English
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Job Description
The Job.

In this job you have the responsibility to handle customer telephone calls and inquiries via mail and do cross-selling and upselling
– Complete registrations of new product purchases
– If you see opportunities, you should do cross-selling and up-selling of the products
– If necessary, arrange repairs/ order parts trough customer service systems
– Communicate company policy regarding guarantee and service aims to customers
– Ensure a high level customer satisfaction
– Spot opportunities to promote additional services to customers
– Provide an excellent standard of professional customer care
– Being able to work in other areas of the business when the need arises
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Salary Indication
16.500 euro/year + bonus (3600€ per year)
Company Profile
Do you thrive on challenge and are excited by change? And you are interested in an inbound sales position with upselling and cross-selling?

The Company.

This award-winning international outsourcing company is working with Top Worldwide Brands. By putting customer care on the first place, they make the difference in the market. As a constantly growing company, they are actively looking for motivated candidates to join their international and multicultural team in Barcelona.

For their client Dyson, a British technology company that designs and manufactures vacuum cleaners, hand dryers, bladeless fans, and heaters, they are looking for outgoing and pro-active German speaking candidates to join their new international Support Team. Take part of a new exciting project in the center of Barcelona!
Requirements
The Profile.

– You are a native Dutch speaker and have an excellent level of English
– You are looking for a stable work opportunity
– You have the ability to work under pressure
– You have excellent communication skills
– You are team oriented
– You are self-motivated
– You have a strong work ethic
– You are reliable, punctual and self-disciplined
– You have an interest in IT systems/ Data entry
Responsibilities
The Offer.

– Salary in line with market conditions: 16.500 euro/year + bonus (3600€ per year)
– Working hours with rotation shifts: Monday – Friday: 8 am – 8 pm; Weekends: 9 am – 6 pm
– 39 hours/ week; 5 days/ week

– 2 weekends off / month
– Fully paid training
– Development program
– Good prospects in the career (constantly growing company)
– International and multilingual working environment
– Free coffee and tea
– Spacious terrace and chilling area
– Dynamic, open and friendly atmosphere
– Start date: ASAP


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