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Customer Care Specialist (Danish/Norwegian)


Location:
Barcelona
Language(s):
Danish/Norwegian, English
Job Ref:
CCS04
Company:
Blu Selection
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Job Description
The Job.

In this position, you will be responsible for ensuring excellent customer service to the market, creating exceptional value and solving any issues to deliver a consistent quality of service.

The main responsibilities involve:
– Manage effectively all incoming queries in a customer service environment
– Respond to incoming calls and emails from enterprise clients
– Gather information from customers, ensure resolutions of queries, and troubleshoot technical issues
– Maintain client relationships through product support over the phone
– Provide high-quality service
– Record all required data elements in CRM to provide a good follow-up and qualitative support
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Salary Indication
16.200 euros gross/year + bonus between 1.200 – 3.600 euros gross/year
Company Profile
The Company.

Being one of Europe´s leading global outsourcing company with over 60 different locations worldwide, our Client stands for diversity and quality. Working for many of the 500 Fortunes Companies in the world, they are constantly looking for thriving candidates in Barcelona who want to be part of a multicultural environment and develop their skills further.
Requirements
The Profile.

– You have the following language skills: native level + fluency in English
– Min. 6 months of previous experience in Customer Service or Technical Support in a Call Centre is preferred
– Good technical skills and knowledge is preferable
– You have an interest in and willingness to learn
– You have very good communication skills – both written and oral
– You have the ability to operate in high-pressure situations
– You are a team player, enthusiastic and self-starter
– You have analytic and problem-solving skills
– You are Customer and Quality oriented
– Valid Spanish work permit or EU citizenship required


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