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Cash Collector (French+Flemish/Dutch)

French, Dutch, English
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Job Description
For one of our client, an international Shared Service Center based in Barcelona, we are currently recruiting for an experienced Cash Collector Benelux.

The Job

In this role, you will be in charge of collections activities for your assigned region of customers portfolio.
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Salary Indication
Salary based on level of experience
Company Profile
The Offer

– Competitive salary + bonus + additional benefits (meal vouchers, life insurance, pension plan, etc.)
– Career opportunities
– International and multicultural environment
– A Company with worldwide reputation
– Standard office hours from Monday to Friday
– Start date: ASAP
Your Profile

– Fluent in French + Flemish/Dutch + very good level of English
– Previous experience in a similar role is a plus
– Business/Accounting/Finance Degree
– Experience in an international environment
– Curious, willing to learn and improve
– Self-starter, pro-active and ability to handle high volume of actions (calls, negotiation, disputes. etc.)
– Strong client skills and business acumen
– Strong communication and negotiation skills, diplomacy
– Ability to work under pressure and with targets
– Organisation and prioritization skills
– Responsible and ability to take ownership on your tasks
– Problem solving capabilities
– Team player
Your responsibilities:

– Minimize business investment in receivables
– Perform outbound calls to manage and collect cash
– Ensure timely collections of outstanding balances from customers according to the company's Policy and achieve collections targets
– Ensure customer calls and emails are responded to within department targets. Identify any customer complaints and escalate as appropriate
– Anticipate and communicate with customer service, sales representative, customer, cash allocation team about disputed items, present potential payment issues, credit hold situation
– Liaise with the billing team to ensure an effective oreder to cash cycle
– Keep accurate and up to date logs of individual customer information

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